City of Fairmont Launches New Digital Service Platform
The City has partnered with FOURAK to launch a modern, accessible digital platform that makes it easier for residents to find services, submit requests, and stay informed.
⚠️ DEMO CONTENT — This is demonstration content for the Fairmont Digital Service Platform MVP.
The City of Fairmont is proud to announce the launch of its new digital service platform at fairmont.org, built in partnership with FOURAK / Four Media Group LLC.
A Resident-First Approach
The new platform was designed around what residents actually need to do — pay bills, report problems, apply for permits, and find information — rather than around the City’s internal organizational structure.
Key improvements include:
- “I Want To” service shortcuts for the most common resident tasks
- AI-assisted search that answers plain-language questions with cited City sources
- Interactive maps for parks, facilities, and public assets
- Accessible design meeting WCAG 2.2 Level AA
- One platform for the City of Fairmont, Fairmont Liquor, and Fairmont Police
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The platform uses Astro for fast, accessible page delivery and Payload CMS for staff publishing workflows. All content is managed by City staff without developer intervention.
For questions about the new website, contact admin@fairmont.org.